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MRDD Consumer Satisfaction Survey Results
September 2002-February 2003
Demographics
| Family Makeup |
| Single Parent | 2-Person | Resides w/relatives | Foster Family | Resides w/non-relatives | Not Answered |
| 11 | 13 | 0 | 0 | 6 | 2 |
# of People in Household |
| Two | Three | Four | Five | Six or above | Not Answered |
| 5 | 8 | 10 | 2 | 6 | 1 |
Distance from CHC |
| 10 miles or less | 10-30 miles | 30-60 miles | 60+ | Not Answered | |
| 17 | 11 | 1 | 2 | 1 | |
Site of Services |
| Cayuga County | Seneca County | Monroe County | Not Answered | | |
| 18 | 0 | 0 | 14 | | |
Family Income |
| < $10,000 | $10,001-15,000 | $15,001-25,000 | $25,001+ | Not Answered | |
| 10 | 2 | 5 | 8 | 7 | |
Racial/Ethnic Group |
| African-American | Hispanic | Native-American | Asian-American | Caucasian | Not Answered |
| 1 | 0 | 3 | 0 | 26 | 3 |
QUESTION #1: Have CHC Services improved your family situation or your personal situation? |
| Very helpful | Somewhat helpful | Not helpful | Not Answered | | |
| 18 | 11 | 2 | 1 | | |
QUESTION #2: The CHC staff helped me and/or my family members (are helping me and/or my family members) achieve my/our goals. |
| Yes | No | My goals are unclear | N/A | | |
| 23 | 2 | 6 | 1 | | |
QUESTION #3: CHC Staff are courteous and understand my situation. |
| Staff are very courteous | Staff are somewhat courteous | Staff are not courteous | | | |
| 27 | 5 | 0 | | | |
QUESTION #4: The expectations of the program and the services the program offers are clear. |
| Yes | Somewhat | No | | | |
| 26 | 4 | 2 | | | |
QUESTION #5: I would recommend CHC to a family member or friend if they needed services. |
| Yes | No | Unsure | | | |
| 27 | 1 | 4 | | | |
QUESTION #6: Overall, I would rate my experience with CHC as... |
| Excellent | Very Good | Good | Fair | Poor | Not Answered |
| 11 | 9 | 5 | 4 | 2 | 1 |
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TOTAL NUMBER OF SURVEYS REVIEWED: 32
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